Cancellation & Refund Policy

1. Subscription Policy

All subscriptions on the Pooh platform are non-refundable. By subscribing to our services, you acknowledge and agree that:

• Subscription fees are charged in advance for the selected subscription period
• No refunds will be provided for unused portions of your subscription
• Subscription cancellations will take effect at the end of your current billing period
• You will continue to have access to the platform until the end of your paid subscription period

2. Cancellation Process

You may cancel your subscription at any time through:

• Your account settings page
• Contacting our support team at support@pooh.com

Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• No partial refunds will be issued for the remaining subscription period
• You will receive a confirmation email of your cancellation

3. Exceptional Circumstances

While our general policy is no-refund, we may consider refunds in exceptional circumstances, such as:

• Technical issues preventing access to our services for an extended period
• Unauthorized charges or fraud
• Legal requirements or regulatory compliance

Such cases will be reviewed on an individual basis by our support team.

4. Contact Us

If you have any questions about our Cancellation & Refund Policy, please contact our support team at support@pooh.com.